Booking:
- All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to M/s Tour Planners.
- For the booking made, a minimum deposit of 50% of the total cost is to be paid by you to M/s Tour Planners. The deposit is required to hold the booking on confirmed basis. Balance payment is to be made 15 days prior to the date of start of services.
- For any booking made within 15 working days of the date of services, the full and final payment is required to be made at the time of booking itself.
- Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
Payment:
- All payments are to be made in name of M/s Tour Planners
- In case of payment through credit/ debit card, 1.5 % bank charges would be levied over and above the total amount.
- All payments should be free and clear of any withholding tax and deduction.
- Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
Cancellation Policy:
In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
- 60 days to 30 days prior to arrival - 20% of the tour/service cost.
- 29 days to 15 days prior to arrival - 30% of the tour/service cost.
- 14 day to 08 days prior to arrival - 50% of the tour/service cost.
- 07 days & less, prior to arrival or no show - NO REFUND.
- Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
- Festival Period Bookings (Festivals like - Diwali, Dussehra, Holi, Pushkar fair etc).
- High Peak Season bookings (from 20th Dec to 15th Jan).
- Long Weekends Bookings.
- Cancellation amount is calculated as per total booking amount and not as per advance deposited. A minimum 10% service charge would be applicable on total cost of the tour package.
- Irrespective of cancellation slabs mentioned above, refund would be restricted to a limited amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
- If the hotels/ airlines provide credit shell, we will only provide you with the same & no refund in cash will be provided
- The refund process may take 4-8 weeks. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Special Note For Helicopter/ Train /Flights/Bus/ Cruises:
Due to sudden weather conditions / VIP Movement / machinery breakdown/unavoidable situations at the last moment - the helicopter/cruises/train/bus/air services sometimes becomes unavailable. We will make every possible attempt to arrange for alternate journey on same day or on alternate dates depending upon the availability of helicopter/ cruise/ bus/train/flight at that time. However, no accommodation, meal or cost of transport would be paid or reimbursed or compensated due to cancellation of the above said services.
Liabilities & Limitations:
- Tour Planners and its associates act only in the capacity of an agent for the hotels/ airlines/ transporters/ railways & the contractors providing other services. All exchange orders, receipts, contracts & tickets issued by us - are issued subject to terms & conditions under which these services are provided by them. The tickets, coupons or passage contract in use by carrier / hotel or other contractors rendering services shall constitute the sole contract between the Clients and such contractor.
- Tour Planners shall not be responsible for any delay or change in programme or expenses incurred or special / consequential loss, injury and damage - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.
- Tour Planners do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements by themselves. All baggage & personal property/s at all times are at the client's risk.
- All the disputes arising out of this agreement or any other subsequent agreement would be subject to Delhi Courts only.
TOUR PLANNERS
Regd Office: SD-142, Jaipuria Sunrise Plaza, Indirapuram, Ghaziabad, Delhi-NCR-201010
Branches: Srinagar (Opposite Salih Sublime School, Rajbagh- 190008)
Phone: +91-9717580133; + 91-9467868222; +91-120-4337677
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